We work from Monday to Friday (GMT+8) and we’re closed on weekends. If you need something done super fast, you can always choose 24-hour delivery time. Even though it’s a little bit more expensive, this package covers the weekends also.

All you have to do is place an order. After that, you will complete an intake form with all the important information and as soon as we finish the ad, we'll send it back to you.

We stay current on social platform submission rules to create video ads in accordance with their policies. However, if they reject your ad, we'll improve your ad free of charge.

If you request a refund within 30 minutes of your order, we will refund your order immediately. This is a tight window because we often begin your order soon after it has been placed.
Once we create your video, we do not issue refunds. We do provide revisions to give you the best possible video for your social advertising.

For every order you get 3 free revisions and all revisions are done in less than 48h (2 business days).

We have a dedicated support team available for all your questions and needs. If you need anything, simply contact our support team from our contact page or send a message in your order comments.